Handling online orders (Swiggy & Zomato)

You can ring up a Swiggy or Zomato order in Biller as a normal bill, and have it counted separately as an Online order in your reports. One specific field with a specific value is what makes that happen.

Logging an online order

  1. Set up a counter named Swiggy or Zomato (or Delivery) once, under Outlet -> Tables & counters.
  2. On the Bills screen, open the order on that counter -- the counter's name is what tags the order as Online. The customer phone field takes only a real phone number or email, so do not type the channel there.
  3. Add the ordered items just like any other bill.
  4. Complete the bill as usual. See Making a bill.

It shows up in your insights

An order rung on a Swiggy, Zomato or Delivery counter is counted as an Online customer on the Insights screen's Customers card, kept separate from your walk-in and returning customers. See AI insights.

The Insights Customers card breaking visits down into Unique, New, Anonymous, Returning and an Online row for Swiggy/Zomato orders

Which counter names count as Online

A counter whose name is Swiggy, Zomato, ONDC, magicpin, Thrive, DotPe or Delivery marks every order on it as Online. Any other counter -- Dine In, Takeaway, Table 4 -- counts its orders as walk-in or returning customers as usual.

What this is -- and isn't -- today

Ringing it on a Swiggy or Zomato counter is a way to label an order you enter by hand. Biller does not connect to the Swiggy or Zomato platforms today -- it doesn't pull orders in automatically, push your menu out to them, or reconcile their payouts. You key the order in yourself, the same as any other bill.

On the roadmap

Direct delivery-aggregator integration -- so online orders flow in without re-keying -- is planned work. Until it lands, the manual, Swiggy/Zomato-labelled bill above is the supported way to keep your online sales inside Biller.

Tips

  • Keep one counter per channel (Swiggy, Zomato) -- the Online count in Insights reads the counter's name, so a renamed counter changes what it counts.
  • Everything else about the bill behaves normally: it goes to the kitchen ticket wall, can be printed or shared, and counts toward your sales.