Refund & Cancellation

1. Starter credits — nothing to refund

Every new outlet gets 510 Biller credits free, once, at signup, with no payment taken. There is nothing to cancel or refund for usage of your starter grant.

2. Prepaid Biller-credit packs

Credit packs (currently 2,000 credits/₹399 or 5,000/₹749, GST inclusive) are prepaid: you pay once through Razorpay and the credits are added to your account once Razorpay confirms the payment succeeded. Credits are non-expiring and stay in your account balance until used, even if you stop billing for a while.

Our refund stance: credit-pack purchases are final. Once credits are added to your account, they are non-refundable — we don't offer refunds, exchanges or partial refunds for unused credits. In exchange, credits carry lifetime validity: they never expire and remain in your account balance for as long as your account exists, however long you go between bills.

Failed or duplicate payments

The stance above covers only credits you actually received — it never applies to money that was charged but never credited to your account. If Razorpay reports a payment as failed or cancelled, no credits are added and no charge should remain on your payment method — Razorpay handles the reversal on their side, typically within their standard processing time for your payment method (bank/UPI/card). And if a payment succeeded at Razorpay but the credits never landed in your account (for example, your browser lost the connection mid-payment), our systems reconcile stuck payments automatically and deliver the missing credits to your balance — that isn't a refund, since you never actually received what you paid for; it's completing the purchase you already made. If you're ever unsure, contact support (below) with your payment reference and we'll check it manually.

3. Cancelling your plan or account

You can stop using Biller at any time, with no early-termination fee. If you're on a paid plan, stop it any time from Plan & credits in the app — stopping turns off future automatic payments, and your plan stays active until the period you already paid for ends. If you have unused, paid-for Biller credits when you close your account, they remain available on the account until you delete it; deleting your account does not automatically produce a cash refund of unused credits (see the refund stance in §2 above). Deleting your account while a paid plan is still active ends that plan immediately: any days left on the period you already paid for are forfeited, with no refund. If you'd rather use out a plan you've already paid for, stop the plan (or just stop using Biller) instead of deleting your account.

4. How to request a refund or report a payment problem

Email support@biller.app (or call +91-8147902676) with your registered phone number and the Razorpay payment/order reference. We aim to respond within a few business days; where credits were charged for but not delivered, we correct it by delivering those credits, as described above — Razorpay purchases themselves are covered by the non-refundable stance in §2.

See also our Terms of Service and Privacy Policy.