Terms of Service

1. Who we are

Biller is operated by Biller ("Biller", "we", "us", "our"), registered at 012, Sai Vandana Brundavan Apt, Off Sarjapura Road, Bangalore - 560035, India.

2. The service

Biller is a self-serve billing and restaurant management platform for independent restaurants, cafés and cloud kitchens in India. The service includes:

• Bill creation, a live kitchen display ("KDS") board, and daily/order insights for a single outlet or several outlets under one account;
• AI-assisted menu setup — you photograph your printed menu and our menu-scan feature (built on Google Gemini's vision models) extracts item names and prices into an editable catalog for you to review and commit;
• Sharing a customer's bill by WhatsApp, SMS or a scannable QR code;
• Optional browser push notifications for order and kitchen updates.

We may add, change or remove features at any time. We'll do our best to give notice of changes that materially reduce what a paid feature does.

3. Accounts

You sign up with a mobile phone number, verified by a one-time passcode through Firebase Authentication (a Google service). You must be at least 18 years old and authorized to act for the restaurant business you register. You're responsible for keeping your account and any staff logins you create secure, and for all activity under your account.

4. Pricing and credits

Biller is billed one of two ways. All prices include GST.

• Free: 510 Biller credits granted once, at signup, with no credit card required and every feature unlocked. These starter credits never expire.
• Prepaid Biller-credit packs: once your starter credits run out, you can buy a credit pack (currently 2,000 credits for ₹399, or 5,000 for ₹749). Credits do not expire. Pack purchases are final and non-refundable once credited to your account — see our Refund & Cancellation Policy for the full stance. Pack prices and sizes may change; the price you paid for credits you already own does not change retroactively.
• What consumes credits: every bill consumes 1 credit, and AI-powered operations (for example menu-photo scanning, AI menu images, AI menu-item descriptions, AI ingredient suggestions, and the AI-narrated Insights summary) consume credits per operation or per item processed. Optional SMS bill-receipt notifications, when you turn them on, also consume credits per message sent. The current rates are always shown on the button or control that triggers the spend, on the Credits page, and on our pricing page before you run the operation.
• Opt-in features are never auto-enabled: a feature that sends a message on your behalf to a third party (for example SMS bill receipts) only ever runs, and only ever consumes credits, after you have explicitly turned it on for your outlet. We do not enable such a feature for you, or start charging for it, without that explicit action on your part.
• What credits never pay for: viewing your own outlet's plain (non-AI) reports and Insights numbers, and exporting a report, never consume credits — we do not charge you to read data you already own.
• Changes to pricing and credit terms: as our own costs change we may adjust pack prices and sizes, which operations consume credits and at what rates, and the size of the free daily allowance. Changes apply prospectively — never to credits you already purchased — and material changes will be announced in-app with reasonable notice before they take effect.

See our pricing page for the current, authoritative numbers, and our Refund & Cancellation Policy for how purchases and cancellations are handled.

5. Payments

Credit-pack purchases are processed by Razorpay, a licensed Indian payment gateway. We never see or store your full card, UPI or net-banking credentials — Razorpay handles that directly. A payment only credits your account once Razorpay confirms it succeeded; if a payment fails or is left incomplete, no credits are added and no commitment is created.

6. Acceptable use

You agree not to: use the service for any unlawful purpose; attempt to circumvent the free-quota or credit metering; interfere with or disrupt the service or its infrastructure; or resell access to the service without our written permission.

7. Your data

Our Privacy Policy explains what account, outlet, menu, bill and customer data we collect, why, and who we share it with (including Firebase, Razorpay, Google Gemini and our hosting and analytics providers). You own your outlet's business data; you can export it, and you can delete your own account in-app (see "Delete my account" in your profile menu, or our Account Deletion page), subject to legal and accounting retention requirements.

8. Communications

Creating an account means we'll email you: transactional messages (bill receipts, payment confirmations, security and account notices) that we send regardless of any preference, since they're necessary to run the service, and reminder/marketing messages (onboarding tips, feature updates, re-engagement nudges). Every reminder/marketing email carries an unsubscribe link — clicking it stops that category without affecting transactional messages, which you can't opt out of while your account is active.

9. Service availability

We aim for the service to be available whenever you need to bill, but we don't guarantee uninterrupted or error-free operation. The service is provided "as is" and "as available." Menu-scan accuracy depends on photo quality and Google Gemini's output — always review the extracted catalog before committing it.

10. Limitation of liability

To the maximum extent permitted by Indian law, Biller is not liable for indirect, incidental or consequential losses (such as lost profits or lost sales) arising from your use of the service. Nothing in these terms limits liability that cannot be limited under applicable law.

11. Termination

You may stop using Biller and close your account at any time; see the Refund & Cancellation Policy for what happens to unused prepaid credits. If you're on a paid plan, deleting your account ends it immediately and forfeits any days left on the period you already paid for, with no refund — stop the plan from Plan & credits instead if you want to use out a period you've already paid for; see the Refund & Cancellation Policy for the full stance. We may suspend or terminate accounts that violate these terms, engage in fraud, or abuse the free quota or payment systems.

12. Governing law

These terms are governed by the laws of India. Any dispute arising from these terms is subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

13. Changes to these terms

We may update these terms from time to time. We'll update the "Last updated" date above and, for material changes, make reasonable efforts to notify active accounts. Continuing to use the service after a change means you accept the updated terms.

14. Contact us

Questions about these terms? Reach us at support@biller.app or +91-8147902676, or by post to Biller, 012, Sai Vandana Brundavan Apt, Off Sarjapura Road, Bangalore - 560035, India.