Terms of Service

1. Who we are

Biller.app is operated by Novoshift Private Limited, a company registered in India (CIN U62099KA2026PTC228766), with its registered office at Unit 101, Oxford Towers, 139/8, HAL Old Airport Road, Kodihalli, Bangalore 560008, India ("Biller", "we", "us", "our"). These terms are a contract between you and Novoshift Private Limited.

2. The service

Biller is a self-serve billing and restaurant management platform for independent restaurants, cafés and cloud kitchens in India. The service includes:

• Bill creation, a live kitchen display ("KDS") board, and daily/order insights for a single outlet or several outlets under one account;
• AI-assisted menu setup — you photograph your printed menu and our menu-scan feature (built on Google Gemini's vision models) extracts item names and prices into an editable catalog for you to review and commit;
• Sharing a customer's bill by WhatsApp (from your outlet's own WhatsApp), by email, or as a scannable QR code. SMS bill receipts are not active at present;
• Optional browser push notifications for order and kitchen updates.

Messages to your customers. When your outlet records a customer's phone number on a bill, that customer has agreed to receive that bill's receipt and updates on WhatsApp, and you confirm you have told them so. The WhatsApp message goes out from your outlet's own WhatsApp: Biller prepares it and the share link opens it in the sender's WhatsApp app, so WhatsApp's terms apply to it and it uses no Biller credits. Email receipts and reports are delivered through Resend, and push notifications reach only people who opted in. We do not send SMS at present.

We may add, change or remove features at any time. We'll do our best to give notice of changes that materially reduce what a paid feature does.

3. Accounts

You sign up with a mobile phone number, verified by a one-time passcode through Firebase Authentication (a Google service). You must be at least 18 years old and authorized to act for the restaurant business you register. You're responsible for keeping your account and any staff logins you create secure, and for all activity under your account.

4. Pricing and credits

Biller is billed one of three ways. All prices include GST.

• Free: 510 Biller credits granted once, at signup, with no credit card required and every feature unlocked. These starter credits never expire.
• Prepaid Biller-credit packs: once your starter credits run out, you can buy a credit pack (currently 2,000 credits for ₹399, or 5,000 for ₹749). Credits do not expire. Pack purchases are final and non-refundable once credited to your account — see our Refund & Cancellation Policy for the full stance. Pack prices and sizes may change; the price you paid for credits you already own does not change retroactively.
• Plans: a flat monthly price for unlimited billing (1, 3, 6 or 12-month terms, currently ₹499–₹5,299, longer terms at a discount), each with its own Biller-credit top-up every month. See our pricing page for the current tiers.
• What consumes credits: every bill consumes 1 credit, and AI-powered operations (for example menu-photo scanning, AI menu images, AI menu-item descriptions, AI ingredient suggestions, and the AI-narrated Insights summary) consume credits per operation or per item processed. SMS bill-receipt notifications are not active at present; if they return they will be opt-in and consume credits per message sent. WhatsApp receipts sent from your outlet's own WhatsApp use no Biller credits. The current rates are always shown on the button or control that triggers the spend, on the Credits page, and on our pricing page before you run the operation.
• Opt-in features are never auto-enabled: a feature that sends a message on your behalf to a third party (for example SMS bill receipts, should they return) only ever runs, and only ever consumes credits, after you have explicitly turned it on for your outlet. We do not enable such a feature for you, or start charging for it, without that explicit action on your part.
• What credits never pay for: viewing your own outlet's plain (non-AI) reports and Insights numbers, and exporting a report, never consume credits — we do not charge you to read data you already own.
• Changes to pricing and credit terms: as our own costs change we may adjust pack prices and sizes, which operations consume credits and at what rates, and the size of the starter credit grant. Changes apply prospectively — never to credits you already purchased — and material changes will be announced in-app with reasonable notice before they take effect.

See our pricing page for the current, authoritative numbers, and our Refund & Cancellation Policy for how purchases and cancellations are handled.

5. Payments

Credit-pack purchases are processed by Razorpay, a licensed Indian payment gateway. We never see or store your full card, UPI or net-banking credentials — Razorpay handles that directly. A payment only credits your account once Razorpay confirms it succeeded; if a payment fails or is left incomplete, no credits are added and no commitment is created.

6. Acceptable use

You agree not to: use the service for any unlawful purpose; attempt to circumvent the free-quota or credit metering; interfere with or disrupt the service or its infrastructure; or resell access to the service without our written permission.

7. Your data

Our Privacy Policy explains what account, outlet, menu, bill and customer data we collect, why, and who we share it with (including Firebase, Razorpay, Google Gemini and our hosting and analytics providers). You own your outlet's business data; you can export it, and you can delete your own account in-app (see "Delete my account" in your profile menu, or our Account Deletion page), subject to legal and accounting retention requirements. Signing in and accepting the Terms allows GA4 usage analytics inside the app; the cookie banner choice applies to the public website.

8. Communications

Creating an account means we'll email you: transactional messages (bill receipts, payment confirmations, security and account notices) that we send regardless of any preference, since they're necessary to run the service, and reminder/marketing messages (onboarding tips, feature updates, re-engagement nudges). Every reminder/marketing email carries an unsubscribe link — clicking it stops that category without affecting transactional messages, which you can't opt out of while your account is active.

9. Service availability

We aim for the service to be available whenever you need to bill, but we don't guarantee uninterrupted or error-free operation. The service is provided "as is" and "as available." Menu-scan accuracy depends on photo quality and Google Gemini's output — always review the extracted catalog before committing it.

10. Limitation of liability

To the maximum extent permitted by Indian law, Biller is not liable for indirect, incidental or consequential losses (such as lost profits or lost sales) arising from your use of the service. Nothing in these terms limits liability that cannot be limited under applicable law.

11. Termination

You may stop using Biller and close your account at any time; see the Refund & Cancellation Policy for what happens to unused prepaid credits. If you're on a paid plan, deleting your account ends it immediately and forfeits any days left on the period you already paid for, with no refund — stop the plan from Plan & credits instead if you want to use out a period you've already paid for; see the Refund & Cancellation Policy for the full stance. We may suspend or terminate accounts that violate these terms, engage in fraud, or abuse the free quota or payment systems.

12. Governing law

These terms are governed by the laws of India. Any dispute arising from these terms is subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

13. Changes to these terms

We may update these terms from time to time. We'll update the "Last updated" date above and, for material changes, make reasonable efforts to notify active accounts. Continuing to use the service after a change means you accept the updated terms.

14. Contact us

Questions about these terms? Reach us at contact@novoshift.in or +91-9611273861, or by post to Novoshift Private Limited, Unit 101, Oxford Towers, 139/8, HAL Old Airport Road, Kodihalli, Bangalore 560008, India.

Complaints about the service, or about how we handle your personal data, go to our Grievance Officer, Gourav Gunjan, at contact@novoshift.in — see §13 of our Privacy Policy.