Privacy Policy

1. What we collect

Account & outlet data: the mobile phone number you register with (verified via Firebase Authentication's phone one-time-passcode flow), your name, and your outlet's details — name, address, GSTIN, menu items and prices, and staff accounts you create.

Billing data: the bills you create, their line items, taxes, payment status, and any customer name/phone number your outlet chooses to record on a bill (for example, to send that customer their bill by WhatsApp or SMS).

Menu photos: if you use menu-scan onboarding, the photo of your printed menu that you upload, sent to Google's Gemini vision model to extract item names and prices.

Payment data: if you buy a bill-credit pack, Razorpay collects and processes your card/UPI/net-banking details directly — we receive only the payment outcome (succeeded/failed) and an order reference, never your full payment credentials.

Device & usage data: standard technical data such as IP address, browser/device type, and in-app usage events (for example, which screens you visit and which features you use), collected automatically when you use the app.

2. How we use it

How we use your information depends on whether you're a restaurant operating on Biller, or a customer/diner whose details a restaurant recorded while billing you.

Restaurant owners

The menu, ingredient, inventory, billing and other operational data you enter is stored and processed to run the core service for your outlet: creating bills, running the kitchen display, generating the menu catalog from a photo you upload, and calculating your own insights and reports. It's used for your own analytics — showing you what your outlet is doing — and to keep your account, staff logins and credit balance accurate.

We may use aggregated, non-identifiable data drawn across outlets — for example, typical ingredient lists or usage patterns for a dish, with no outlet identified — to prepopulate ingredient/inventory suggestions for new menu items and to improve the product generally. This aggregate use never identifies your outlet or its individual figures to anyone else.

Customers and diners

If a restaurant using Biller records your name, phone number or order preferences on a bill, providing those details at that restaurant is treated as your acceptance of this policy for how Biller, on that restaurant's behalf, uses them. We use them to show you and your preferences at restaurants you visit that use Biller, and to help that restaurant understand its customer growth and build a relationship with you over repeat visits; we also use them to send you your bill by the channel the restaurant chooses (WhatsApp, SMS, or a scannable QR code) and, if you opt in, to deliver browser push notifications for order and kitchen-status updates.

Aggregated, non-identifiable data across diners MAY also inform product insights we offer to nearby restaurants on Biller (for example, general area trends) — this is a capability we're building towards, not something active today. A restaurant MAY also use Biller to send you offers or promotions in future; we do not do this today, and any such messaging will always be sent through and disclosed by Biller, never sold or handed to a third party.

If you'd rather we and the restaurants you've visited did not hold your data, contact us (§12) and we will remove it, subject to any record-keeping a restaurant is legally required to retain (for example, for tax and accounting purposes).

3. Who we share it with

We don't sell your data. We share it only with the service providers that power the features above, and only to the extent each needs to do its job:

• Firebase Authentication (Google) — verifies your phone number and manages sign-in.
• Razorpay — processes credit-pack payments; holds your payment credentials, not us.
• Google Gemini — processes a photo of your menu when you use menu-scan onboarding, to extract item names and prices.
• Pendo — a product-analytics tool that helps us understand in-app usage so we can improve the product.
• Our hosting provider (see §4) — stores outlet, bill and account data on our behalf.

We may also disclose information where required by law, to a court order or government request, or to protect the rights, property or safety of Biller, our users, or the public. If Biller is ever acquired or merges with another company, your information may transfer as part of that transaction, subject to this policy.

4. Where your data is stored

Outlet, bill, menu and account data is stored in a managed MongoDB-compatible database hosted on Microsoft Azure infrastructure. If we change infrastructure or database providers, we will update this section.

5. Cookies and analytics

We use Pendo to collect in-app usage analytics (such as which screens and features you use) so we can understand and improve the product. Pendo may use cookies or similar local-storage technology in your browser for this purpose. We do not use advertising cookies or third-party ad trackers.

6. Push notifications

If you opt in, we use the standard browser Web Push API to send order and kitchen-status notifications to your device. You can withdraw consent at any time from your browser's notification settings; declining or revoking push notifications does not affect any other feature of the service.

7. How long we keep it

We keep account and outlet data for as long as your account is active, and bill records for as long as required for accounting/tax purposes after that, unless you request earlier deletion and no legal retention requirement applies. Menu photos are used to build your catalog and are not retained beyond what's needed to complete that processing.

8. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, so we can't guarantee absolute security, but we work to keep your data protected and to respond quickly if something goes wrong.

9. Children

Biller is a business tool for restaurant operators and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us (§12) and we will remove it.

10. Your rights

You can review or update your account and outlet information directly in the app. You can request a copy of your outlet's data, or ask us to delete your account and associated personal information, by contacting us at the details in §12 — subject to records we're legally required to keep (for example, for tax and accounting purposes). We will respond within a reasonable time, and in any case within 30 days.

11. Changes to this policy

We may update this policy from time to time. We'll update the "Last updated" date above and, for material changes, make reasonable efforts to notify active accounts.

12. Contact us

Questions about this policy, or a request about your data (including a request to remove it — see §2)? Reach us at support@biller.app or +91-8147902676, or by post to Biller, 012, Sai Vandana Brundavan Apt, Off Sarjapura Road, Bangalore - 560035, India.

See also our Terms of Service and Refund & Cancellation Policy.