Feedback: bugs, feature requests & replies

Any signed-in team member -- admin, cashier, waiter or kitchen -- can send a bug report or feature request straight from the app, then track it, add their own comments, and get notified when it's resolved. Everything lives on one screen: Feedback, in the admin side bar.

Submitting feedback

Go to Feedback in the admin side bar.
On the Submit tab, choose Bug or Feature request.
Fill in a short Title and the Details of what happened, or what you'd like to see.
Tap Submit.

Your outlet has a daily submission limit to keep this a quick-note channel, not a support ticketing system -- if you hit it, the app tells you when you can try again.

Tracking status: Open & Closed

The same screen has Open and Closed tabs, listing every submission from your outlet:

Open -- new or in-progress items (not yet resolved).
Closed -- resolved items.

Tap any item to open its detail view: the full description, its current status, and a Conversation thread underneath.

Replying & getting replies

The detail view's reply box lets you add your own comment at any time -- useful for adding more detail, confirming a fix worked, or asking for an update. Our support team can reply back in the same thread; only replies they've explicitly marked to share with you show up there, so you're never shown internal triage notes that aren't meant for you.

Getting notified when it's resolved

When your item is marked resolved, your outlet gets notified the same way you already get other app notifications (push notification, if you've enabled them) -- no separate channel to set up.

Guided tour

The first time you open this page, a short guided tour walks through submitting feedback and tracking/responding to it under Open and Closed. It only shows itself once; if you want to see it again, open the "..." menu and pick Take a Tour.

Notes

Submitting, tracking and replying are available to every outlet role (admin, cashier, waiter, kitchen) -- feedback is shared across your whole outlet's team, not private to the person who submitted it.
Only your OWN outlet's submissions are ever visible on this screen.